Shipping Policy

Last updated: June 19, 2026

Thank you for shopping with Spirilet Australia.

This Shipping Policy explains how orders placed through spiriletaus.com are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Processing times may increase during promotional periods or periods of high demand.

If your order experiences a significant delay, we may contact you using the information provided at checkout.

2. Estimated Delivery Time

Orders are typically delivered within 7–10 business days after dispatch.

Delivery estimates begin once the order has been shipped.

Delivery times are approximate and may vary due to:

• High seasonal demand

• Carrier delays

• Customs clearance procedures

• Weather conditions

• Operational interruptions

• Incorrect customer information

Estimated delivery dates are not guaranteed.

3. Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.

Occasional free shipping promotions may apply.

4. Order Tracking

Where available, tracking information will be sent after dispatch.

Tracking updates may take time to appear depending on the carrier.

Customers are responsible for monitoring shipment status using the provided tracking details.

5. Shipping Address Accuracy

Customers are responsible for ensuring all delivery information is accurate.

Spirilet Australia is not responsible for delays, failed deliveries, or additional expenses resulting from:

• Incorrect addresses

• Missing apartment/unit information

• Invalid contact details

• Customer input errors

Address changes cannot always be guaranteed after processing begins.

6. Delivery Delays

Although we aim to meet estimated delivery windows, delays may occasionally occur.

Spirilet Australia shall not be responsible for shipping delays caused by circumstances beyond our reasonable control.

7. Lost Packages

If tracking shows delivery but you have not received the package:

• Check with household members

• Check nearby delivery locations

• Contact the carrier

• Contact our support team

Additional verification may be required before replacement or refund consideration.

8. Refused or Undeliverable Orders

Orders refused by customers or returned due to unsuccessful delivery may be subject to shipping and handling deductions prior to refund approval.

9. Customs, Duties & Taxes

For international deliveries, customs duties, taxes, and import fees may apply depending on local regulations.

Customers are responsible for such charges unless otherwise stated.

10. Damaged Deliveries

If your order arrives damaged, contact us within 48 hours of delivery.

Please include:

• Photos of the product

• Packaging condition

• Shipping label

This helps us review and process the request efficiently.

11. Contact Information

For shipping-related questions, please contact us.

Operated by:

Company Name: EXTREM LTD
Company Number: 17222895

5 Brayford Square
Suite 10837
London E1 0SG
United Kingdom