Return & Refund Policy

Last updated: June 19, 2026

Thank you for shopping with Spirilet Australia.

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund conditions below.

1. Return Period

Customers may request a return within 14 days after receiving the order.

To qualify for a return, products must:

• Be unused and in original condition

• Be returned in original packaging where applicable

• Include proof of purchase

• Not show signs of misuse or damage caused after delivery

Returns that do not meet these requirements may be rejected.

2. Non-Returnable Items

The following products are generally not eligible for return unless defective or damaged upon arrival:

• Opened personal care products

• Beauty and cosmetic items once opened

• Gift cards

• Clearance or final sale items

• Customized or personalized products

• Products excluded for hygiene reasons

3. Return Request Process

To initiate a return, please contact our support team and provide:

• Order number

• Customer name

• Reason for return

• Supporting photos where applicable

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Unless the return is caused by our error (damaged, defective, or incorrect item), customers are responsible for return shipping expenses.

Original shipping charges are generally non-refundable.

For your protection, we recommend using a trackable shipping method.

5. Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your item arrives:

• Damaged

• Defective

• Incorrect

Contact us within 48 hours of delivery and provide clear photos of the issue.

6. Refund Approval and Timing

Once the returned item is received and inspected, we will notify you regarding approval.

If approved:

• Refunds are issued to the original payment method

• Processing time may vary by financial institution

• Refunds generally appear within 5–10 business days

7. Order Cancellation

Orders may only be cancelled before processing or dispatch.

Once shipped, cancellation requests cannot be guaranteed and standard return conditions apply.

8. Refused Deliveries

If a package is refused or returned due to failed delivery attempts, applicable shipping and handling costs may be deducted from the refund amount.

9. Chargebacks

If there is any issue with your order, please contact us before initiating a payment dispute so we can attempt to resolve the matter promptly.

10. Contact Information

For return and refund inquiries, please contact us.

Operated by:

Company Name: EXTREM LTD
Company Number: 17222895

5 Brayford Square
Suite 10837
London E1 0SG
United Kingdom